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Training Tuesday: Week 4 - Call and contact centre management skills

Training Tuesday: Week 4 - Call and contact centre management skills CallCentreHelper TV

104 views - 10 years ago

Best Statements to Use When Closing a Live Chat

Best Statements to Use When Closing a Live Chat CallCentreHelper TV

57 views - 1 year ago

Call Centre Helper - Live Chat - Improving the Customer Experience

Call Centre Helper - Live Chat - Improving the Customer Experience CallCentreHelper TV

2.5K views - 10 years ago

The Rise of Video Chat?

The Rise of Video Chat? CallCentreHelper TV

47 views - 8 months ago

Call Centre Helper - Webinar Replay: Changing Channels, Changing Chat

Call Centre Helper - Webinar Replay: Changing Channels, Changing Chat CallCentreHelper TV

68 views - 4 years ago

15 tips to improve First Call Resolution in the Call Centre

15 tips to improve First Call Resolution in the Call Centre CallCentreHelper TV

131.7K views - 16 years ago

Call Centre Helper - Live Chat - Motivating Agents

Call Centre Helper - Live Chat - Motivating Agents CallCentreHelper TV

1.7K views - 10 years ago

Call Centre Helper - Online Conference: How to Develop Active Listening in the Contact Centre

Call Centre Helper - Online Conference: How to Develop Active Listening in the Contact Centre CallCentreHelper TV

359 views - 6 years ago

Call Centre Helper: Webinar Replay - How to Improve First Contact Resolution

Call Centre Helper: Webinar Replay - How to Improve First Contact Resolution CallCentreHelper TV

378 views - 9 years ago

How To Improve First Contact Resolution ...

How to Give the Wow factor on Email and Live Chat

How to Give the Wow factor on Email and Live Chat CallCentreHelper TV

304 views - 3 years ago

Call Centre Helper Webinar Replay - How to Give the Wow factor on Email Live Chat

Call Centre Helper Webinar Replay - How to Give the Wow factor on Email Live Chat CallCentreHelper TV

370 views - 6 years ago

Call Centre Helper - Online Conference: Effective Internal Communications in the Contact Centre

Call Centre Helper - Online Conference: Effective Internal Communications in the Contact Centre CallCentreHelper TV

160 views - 6 years ago

Call Centre Helper: Webinar Replay - How To Integrate Email, Voice and Chat into the Contact Centre

Call Centre Helper: Webinar Replay - How To Integrate Email, Voice and Chat into the Contact Centre CallCentreHelper TV

170 views - 9 years ago

Online Conference - 12 Great Ways to Improve Contact Centre Performance

Online Conference - 12 Great Ways to Improve Contact Centre Performance CallCentreHelper TV

116 views - 3 years ago

Call Centre Helper - Webinar Replay: Call Monitoring Strategies

Call Centre Helper - Webinar Replay: Call Monitoring Strategies CallCentreHelper TV

745 views - 6 years ago

Call Centre Helper - Online Conference: Improving Quality in Live Chat and Email

Call Centre Helper - Online Conference: Improving Quality in Live Chat and Email CallCentreHelper TV

396 views - 6 years ago

Intro ...

Webinar Replay - First Contact Resolution : How To Get It Right First Time, Every Time

Webinar Replay - First Contact Resolution : How To Get It Right First Time, Every Time CallCentreHelper TV

184 views - 3 years ago

Call Centre Helper Webinar Replay: KPIs for LiveChat and Social Media

Call Centre Helper Webinar Replay: KPIs for LiveChat and Social Media CallCentreHelper TV

465 views - 6 years ago

Online Conference - The Secrets of WFM

Online Conference - The Secrets of WFM CallCentreHelper TV

206 views - 3 years ago

Call Centre Helper Webinar Replay - The Keys To Better Conversations With Customers

Call Centre Helper Webinar Replay - The Keys To Better Conversations With Customers CallCentreHelper TV

209 views - 3 years ago