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Best Statements to Use When Closing a Live Chat

Best Statements to Use When Closing a Live Chat CallCentreHelper TV

57 views - 1 year ago

Training Tuesday: Week 4 - Call and contact centre management skills

Training Tuesday: Week 4 - Call and contact centre management skills CallCentreHelper TV

104 views - 10 years ago

Call Centre Helper - Live Chat - Improving the Customer Experience

Call Centre Helper - Live Chat - Improving the Customer Experience CallCentreHelper TV

2.5K views - 10 years ago

The Rise of Video Chat?

The Rise of Video Chat? CallCentreHelper TV

47 views - 8 months ago

Call Centre Helper - Live Chat - Motivating Agents

Call Centre Helper - Live Chat - Motivating Agents CallCentreHelper TV

1.7K views - 10 years ago

How to Give the Wow factor on Email and Live Chat

How to Give the Wow factor on Email and Live Chat CallCentreHelper TV

304 views - 3 years ago

Call Centre Helper Webinar Replay - How to Give the Wow factor on Email Live Chat

Call Centre Helper Webinar Replay - How to Give the Wow factor on Email Live Chat CallCentreHelper TV

370 views - 6 years ago

Call Centre Helper - Online Conference: Improving Quality in Live Chat and Email

Call Centre Helper - Online Conference: Improving Quality in Live Chat and Email CallCentreHelper TV

396 views - 6 years ago

Intro ...

Training Tuesday: Week 2 - Attracting and retaining the best team

Training Tuesday: Week 2 - Attracting and retaining the best team CallCentreHelper TV

29 views - 10 years ago

Call Centre Helper: Webinar Replay - How To Integrate Email, Voice and Chat into the Contact Centre

Call Centre Helper: Webinar Replay - How To Integrate Email, Voice and Chat into the Contact Centre CallCentreHelper TV

170 views - 9 years ago

Call Centre Helper Webinar Replay: KPIs for LiveChat and Social Media

Call Centre Helper Webinar Replay: KPIs for LiveChat and Social Media CallCentreHelper TV

465 views - 6 years ago

10 Experts Share Their Favourite Advice on... Call Centre Coaching (Part 1)

10 Experts Share Their Favourite Advice on... Call Centre Coaching (Part 1) CallCentreHelper TV

852 views - 4 years ago

Call Centre Helper - Webinar Replay: How to Deliver Consistent Service

Call Centre Helper - Webinar Replay: How to Deliver Consistent Service CallCentreHelper TV

203 views - 7 years ago

10 Experts Share Their Favourite Advice on... Call Centre Coaching (Part 2)

10 Experts Share Their Favourite Advice on... Call Centre Coaching (Part 2) CallCentreHelper TV

579 views - 4 years ago

Call Centre Helper - Webinar Replay: Call Monitoring Strategies

Call Centre Helper - Webinar Replay: Call Monitoring Strategies CallCentreHelper TV

745 views - 6 years ago

Call Centre Helper - Webinar Replay: Chat and Email Mistakes to Avoid

Call Centre Helper - Webinar Replay: Chat and Email Mistakes to Avoid CallCentreHelper TV

306 views - 3 years ago

What Percentage of Organizations Report that Live Chat's Going To Be Their Next Channel That They Add to the Contact Center ...

Webinar replay The right ingredients for building rapport over the telephone

Webinar replay The right ingredients for building rapport over the telephone CallCentreHelper TV

2.4K views - 11 years ago

Call Centre Helper - Online Conference: How to Develop Active Listening in the Contact Centre

Call Centre Helper - Online Conference: How to Develop Active Listening in the Contact Centre CallCentreHelper TV

359 views - 6 years ago

Webinar Replay 10 ways to improve First Contact Resolution

Webinar Replay 10 ways to improve First Contact Resolution CallCentreHelper TV

755 views - 11 years ago

Webinar replay Seven Strategies to improve Adherence and Attendance

Webinar replay Seven Strategies to improve Adherence and Attendance CallCentreHelper TV

2.2K views - 11 years ago