10:10 Walkthrough of the Certification Experience (Overview of the CSMP Program Part 3) Practical CSM 296 views - 5 years ago
58:00 The Chief Customer Officer Playbook in Action - Live Conversation with Rod Cherkas - PCSM Book Club Practical CSM 190 views - 2 years ago
48:37 What should the CS function "do"? - Replay of Live Conversation with Rick Adams and Peter Armaly Practical CSM 54 views - 5 years ago
1:31 What Skills Will Define the Next Generation of CSMs - CS in the Digital Era with Guy Nirpaz Practical CSM 7 views - 1 month ago
5:26 Misunderstanding Your Technology Requirements - PCSM Shorts Practical CSM 41 views - 3 years ago
28:49 Live Workshop Replay - Overview of the Certified CSM Professional Training & Certification Program Practical CSM 69 views - 5 years ago
2:11 The difference in hiring a CS Team Leader and other members of the Senior Leadership - PCSM Shorts Practical CSM 96 views - 3 years ago
5:58 How to Define our Customers' Outcomes - Rants & Musings with Rick Adams Practical CSM 295 views - 5 years ago
46:11 Measuring Customer Success ROI - Replay of Live Conversation with Rick Adams and Peter Armaly Practical CSM 150 views - 5 years ago
34:06 Scaling Customer Success Services - Replay of Live Conversation with Rick Adams and Peter Armaly Practical CSM 59 views - 5 years ago
6:45 Overview of the "Women Leaders in Customer Success" webinar series with Rick Adams & Minna Vaisanen Practical CSM 81 views - 2 years ago
3:06 What CS Leaders Value Most in Their CSMs - CS in the Digital Era with Guy Nirpaz Practical CSM 11 views - 1 month ago