"For many people the band have set off a spark. It's about bringing “your whole self to work”. We have such talent across M&PS – and not just music – really broad talent. It would be fantastic to release that energy and passion to make people feel they can be themselves and genuine – the same person at home and at work. I think we are well on the way. Our customers love integrity and passion – it’s what lands every “quality” customer conversation in my view. That’s what a high energy organisation is about. When I look back on my career at BT – being with my fellow Change Bandits has to be one of things I will remember forever. It’s the people that make it. Unleashing the passion in our people, irrespective of what talent they have and the things drive them, is the game changer for me. I see it every day – we just need to gently nurture and encourage it and give our people the confidence to be themselves. Change Bandits has been one way of doing that." - Phil Baulch, CIO M&PS
