UpperEdge, LLC

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Welcome to UpperEdge Insights, your go-to source for independent, unbiased guidance on IT sourcing, negotiation, and project execution strategies. We empower organizations to maximize the value of their IT supplier relationships with fact-based insights and expert analysis. - Unbiased Industry Analyses – Stay ahead with in-depth breakdowns of vendor strategies, pricing trends, and IT market dynamics. - Proven Negotiation Strategies – Learn how to secure best-in-class deals and protect your organization from costly pitfalls. - IT Project Execution Best Practices – Gain practical insights to drive successful ERP and digital transformation initiatives. Why Subscribe? - Get actionable strategies to navigate complex IT negotiations with confidence. - Stay informed with fact-based, expert insights that put your organization’s best interests first. - Join a community of IT leaders optimizing their software investments and supplier relationships.

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ServiceNow's New Product Packaging: AI Included, Pricing Tiers, and What Customers Must Know

ServiceNow's New Product Packaging: AI Included, Pricing Tiers, and What Customers Must Know UpperEdge, LLC

49 views - 1 week ago

Salesforce Slack AI Push: Hidden Costs, Renewal Pressure & What Buyers Must Do

Salesforce Slack AI Push: Hidden Costs, Renewal Pressure & What Buyers Must Do UpperEdge, LLC

19 views - 2 weeks ago

ServiceNow’s Consumption Trap: What Every Customer Needs to Know

ServiceNow’s Consumption Trap: What Every Customer Needs to Know UpperEdge, LLC

356 views - 2 weeks ago

SaaS Renewal Red Flags: What Vendors Don’t Want You to See

SaaS Renewal Red Flags: What Vendors Don’t Want You to See UpperEdge, LLC

18 views - 3 weeks ago

How Generative AI Accelerated a Complex SAP Transformation

How Generative AI Accelerated a Complex SAP Transformation UpperEdge, LLC

17 views - 1 month ago

Why SaaS Vendors Keep Changing Your Account Team (And What To Do)

Why SaaS Vendors Keep Changing Your Account Team (And What To Do) UpperEdge, LLC

18 views - 1 month ago

Microsoft 365 E7: The Next Big Enterprise Lock-In?

Microsoft 365 E7: The Next Big Enterprise Lock-In? UpperEdge, LLC

107 views - 1 month ago

Salesforce Q4 FY26 Earnings Breakdown: Agentforce and the Flex Credits Flywheel

Salesforce Q4 FY26 Earnings Breakdown: Agentforce and the Flex Credits Flywheel UpperEdge, LLC

81 views - 1 month ago

SaaS Vendor Complaints and Contract Risks in 2026

SaaS Vendor Complaints and Contract Risks in 2026 UpperEdge, LLC

40 views - 1 month ago

Don’t Forget LinkedIn When Preparing for Your Microsoft EA Negotiation

Don’t Forget LinkedIn When Preparing for Your Microsoft EA Negotiation UpperEdge, LLC

12 views - 1 month ago

After the Microsoft Deal is Signed: What Customers Must Do Next

After the Microsoft Deal is Signed: What Customers Must Do Next UpperEdge, LLC

22 views - 1 month ago

Microsoft FY26 Q2 Earnings: What Copilot, Azure & AI Spending Mean for Your Negotiation Leverage

Microsoft FY26 Q2 Earnings: What Copilot, Azure & AI Spending Mean for Your Negotiation Leverage UpperEdge, LLC

78 views - 1 month ago

ServiceNow Q4 Earnings: What Customers Must Know

ServiceNow Q4 Earnings: What Customers Must Know UpperEdge, LLC

105 views - 1 month ago

Beating the Odds: Governance, SAP RISE, and AI in a Major IT Transformation

Beating the Odds: Governance, SAP RISE, and AI in a Major IT Transformation UpperEdge, LLC

87 views - 1 month ago

OpenAI, Anthropic & Google Are Coming for Enterprise Spend — Make Them Earn It

OpenAI, Anthropic & Google Are Coming for Enterprise Spend — Make Them Earn It UpperEdge, LLC

50 views - 1 month ago

What Microsoft Customers Really Want From Microsoft in 2026

What Microsoft Customers Really Want From Microsoft in 2026 UpperEdge, LLC

82 views - 3 months ago

How Salesforce Can Accelerate Growth in 2026: Listen to Customers, Lead With Value

How Salesforce Can Accelerate Growth in 2026: Listen to Customers, Lead With Value UpperEdge, LLC

113 views - 3 months ago

How Strong SLA Frameworks Drive Better MSP Performance

How Strong SLA Frameworks Drive Better MSP Performance UpperEdge, LLC

28 views - 4 months ago

Microsoft 365 Price Increases + Volume Discounts Removed: What to Do Before Your Next Renewal

Microsoft 365 Price Increases + Volume Discounts Removed: What to Do Before Your Next Renewal UpperEdge, LLC

80 views - 4 months ago

Salesforce Q3 FY26: Agentforce, Data 360 and The Consumption Trap

Salesforce Q3 FY26: Agentforce, Data 360 and The Consumption Trap UpperEdge, LLC

113 views - 4 months ago

Salesforce Foundations: The “Free” Offer That Can Be Very Costly

Salesforce Foundations: The “Free” Offer That Can Be Very Costly UpperEdge, LLC

66 views - 5 months ago

ServiceNow Impact: How to Push Back, Cut Costs, and Protect Your Renewal

ServiceNow Impact: How to Push Back, Cut Costs, and Protect Your Renewal UpperEdge, LLC

77 views - 5 months ago

From Risk to Reward: How SaskPower Achieved a Smooth S/4HANA Go-Live with Jesse Webb

From Risk to Reward: How SaskPower Achieved a Smooth S/4HANA Go-Live with Jesse Webb UpperEdge, LLC

39 views - 5 months ago

Microsoft FY26 Q1 Earnings: Clear Objectives Customers Need to Be Aware Of

Microsoft FY26 Q1 Earnings: Clear Objectives Customers Need to Be Aware Of UpperEdge, LLC

43 views - 5 months ago

Dreamforce 2025: Salesforce’s AI Push, AELA Explained, and What It Means for Your Renewals

Dreamforce 2025: Salesforce’s AI Push, AELA Explained, and What It Means for Your Renewals UpperEdge, LLC

55 views - 5 months ago

ServiceNow Q3 FY25 Earnings: AI Growth, CRM Jabs and Reliance on Consumption Based Pricing

ServiceNow Q3 FY25 Earnings: AI Growth, CRM Jabs and Reliance on Consumption Based Pricing UpperEdge, LLC

120 views - 5 months ago

Salesforce’s New Agentic Enterprise Licensing Agreement (AELA) - What Customers Need to Know

Salesforce’s New Agentic Enterprise Licensing Agreement (AELA) - What Customers Need to Know UpperEdge, LLC

196 views - 6 months ago

Navigating Salesforce Renewals and the Reality Behind “Agentforce”

Navigating Salesforce Renewals and the Reality Behind “Agentforce” UpperEdge, LLC

94 views - 6 months ago

SaaS Vendors’ New Trick: Multiplying Pricing Caps by Term Length

SaaS Vendors’ New Trick: Multiplying Pricing Caps by Term Length UpperEdge, LLC

36 views - 6 months ago

How Much Does M365 Copilot Really Cost (or Should Cost)?

How Much Does M365 Copilot Really Cost (or Should Cost)? UpperEdge, LLC

234 views - 7 months ago

Oracle’s AI Playbook: Co-CEOs & Explosive OCI Growth

Oracle’s AI Playbook: Co-CEOs & Explosive OCI Growth UpperEdge, LLC

82 views - 7 months ago

Salesforce Q2 FY26 Earnings: Agentforce Hype vs. Reality

Salesforce Q2 FY26 Earnings: Agentforce Hype vs. Reality UpperEdge, LLC

63 views - 7 months ago

Renewal Pricing Tied to Real Usage?

Renewal Pricing Tied to Real Usage? UpperEdge, LLC

38 views - 7 months ago

Microsoft Eliminates EA Volume Discounts: What It Means for Enterprise Customers

Microsoft Eliminates EA Volume Discounts: What It Means for Enterprise Customers UpperEdge, LLC

43 views - 7 months ago

Salesforce’s New Agentforce Pricing Plans: All About Getting You to Start Using

Salesforce’s New Agentforce Pricing Plans: All About Getting You to Start Using UpperEdge, LLC

122 views - 8 months ago

Salesforce Agentforce: Define Every Action or Pay the Price

Salesforce Agentforce: Define Every Action or Pay the Price UpperEdge, LLC

38 views - 8 months ago

Microsoft Ends EA Volume Discounts – What It Means for You

Microsoft Ends EA Volume Discounts – What It Means for You UpperEdge, LLC

189 views - 8 months ago

A Different SaaS Renewal Negotiation Tactic to Consider

A Different SaaS Renewal Negotiation Tactic to Consider UpperEdge, LLC

72 views - 8 months ago

Microsoft FY25 Q4 Earnings: Beat Expectations driven by Azure Growth and Copilot Adoption

Microsoft FY25 Q4 Earnings: Beat Expectations driven by Azure Growth and Copilot Adoption UpperEdge, LLC

20 views - 8 months ago

How Generative AI is Reshaping SAP Brownfield Implementations with Ryan McGhee

How Generative AI is Reshaping SAP Brownfield Implementations with Ryan McGhee UpperEdge, LLC

103 views - 8 months ago

AI & Upsell Pressure: ServiceNow’s Q2 Signals

AI & Upsell Pressure: ServiceNow’s Q2 Signals UpperEdge, LLC

34 views - 8 months ago

Preparing for a December ServiceNow Renewal? Here’s What You Must Do Now

Preparing for a December ServiceNow Renewal? Here’s What You Must Do Now UpperEdge, LLC

49 views - 9 months ago

The Flexibility Mirage: What SaaS Vendors Don’t Want You to See

The Flexibility Mirage: What SaaS Vendors Don’t Want You to See UpperEdge, LLC

25 views - 9 months ago

Salesforce Pricing Shifts, AgentForce, and Slack: What Customers Need to Know Before Dreamforce

Salesforce Pricing Shifts, AgentForce, and Slack: What Customers Need to Know Before Dreamforce UpperEdge, LLC

39 views - 9 months ago

Salesforce Announces August Price Hike & New AgentForce & Slack Plans: Here’s What You Must Do Now

Salesforce Announces August Price Hike & New AgentForce & Slack Plans: Here’s What You Must Do Now UpperEdge, LLC

56 views - 10 months ago

AI-Fueled Cloud Lock-In: Why Escaping Your Vendor Just Got Harder

AI-Fueled Cloud Lock-In: Why Escaping Your Vendor Just Got Harder UpperEdge, LLC

54 views - 10 months ago

Is This Company Really Going to Make a 1 Million-Seat Microsoft 365 Copilot Commitment?

Is This Company Really Going to Make a 1 Million-Seat Microsoft 365 Copilot Commitment? UpperEdge, LLC

73 views - 10 months ago

Strategic Cloud Renewals: Leveraging Negotiations for Long-Term Value

Strategic Cloud Renewals: Leveraging Negotiations for Long-Term Value UpperEdge, LLC

21 views - 10 months ago

Is Microsoft 365 E7 Coming and Will it Include Microsoft 365 Copilot?

Is Microsoft 365 E7 Coming and Will it Include Microsoft 365 Copilot? UpperEdge, LLC

82 views - 10 months ago

How One Oracle Deal Delivered $11M in Savings: A Strategic Sourcing Case Study

How One Oracle Deal Delivered $11M in Savings: A Strategic Sourcing Case Study UpperEdge, LLC

48 views - 10 months ago

Salesforce Q1 FY26 Earnings: What AI (AgentForce), Data Cloud & Informatica Mean for Customers

Salesforce Q1 FY26 Earnings: What AI (AgentForce), Data Cloud & Informatica Mean for Customers UpperEdge, LLC

43 views - 10 months ago

AI in Managed Services:Bridging the Gap Between Expectations and Reality

AI in Managed Services:Bridging the Gap Between Expectations and Reality UpperEdge, LLC

45 views - 11 months ago

Salesforce’s New Agentforce Pricing: What You Need to Know

Salesforce’s New Agentforce Pricing: What You Need to Know UpperEdge, LLC

253 views - 11 months ago

ServiceNow’s $1B AI Plan: What It Means for Customers

ServiceNow’s $1B AI Plan: What It Means for Customers UpperEdge, LLC

105 views - 11 months ago

Why the Right TPA Is Your Competitive Edge in the Age of AI

Why the Right TPA Is Your Competitive Edge in the Age of AI UpperEdge, LLC

156 views - 11 months ago

Knowledge 2025 Recap: ServiceNow’s AI and CRM Push—What Customers Really Want

Knowledge 2025 Recap: ServiceNow’s AI and CRM Push—What Customers Really Want UpperEdge, LLC

1.1K views - 11 months ago

Microsoft Earnings Reveal Strategy Shift: What Customers Must Know Before Renewals

Microsoft Earnings Reveal Strategy Shift: What Customers Must Know Before Renewals UpperEdge, LLC

31 views - 11 months ago

SaaS Vendor Frustrations: Price Hikes, AI Pushes & Finding Leverage

SaaS Vendor Frustrations: Price Hikes, AI Pushes & Finding Leverage UpperEdge, LLC

40 views - 11 months ago

ServiceNow’s Q1 FY25 Earnings: What Customers Must Prepare For

ServiceNow’s Q1 FY25 Earnings: What Customers Must Prepare For UpperEdge, LLC

43 views - 11 months ago

SaaS Flexibility: A Promise That Was Never Fulfilled

SaaS Flexibility: A Promise That Was Never Fulfilled UpperEdge, LLC

5 views - 1 year ago