Service Management does not have to be difficult. Many companies make Service Management way too complicated. Jeffrey Tefertiller uses short videos to explain a wide range of Service Management topics in an easy-to-understand way. This channel began as Jeffrey noticed few resources for Service Management leadership and professionals. He has played a variety of leadership Service Management roles over the last 31 years and is an ITIL4 Master & ITILv3 Expert (2014).
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