1:09 Inside scoop: What CS managers really want in a candidate | SmartKarrot.com SmartKarrot 45 views - 1 year ago
25:06 Learning from your failures POV Customer Success | SmartKarrot.com SmartKarrot 119 views - 1 year ago
3:03 Building Rapport with New Clients: Critical Need for Customer Success Managers | SmartKarrot.com SmartKarrot 46 views - 1 year ago
24:01 The Most Important Plan in Customer Success? The âJOINT SUCCESSâ Plan. | SmartKarrot.com SmartKarrot 168 views - 1 year ago
18:10 Relationship Building - A Critical CSM/KAM Skill | SmartKarrot.com SmartKarrot 162 views - 1 year ago
3:47 Consider restructuring CS: Drive Engagement and Growth | SmartKarrot.com SmartKarrot 32 views - 1 year ago
3:51 Customer Success & KAM: Key Metrics to track for 2024 | SmartKarrot.com SmartKarrot 27 views - 1 year ago
3:32 Unlocking Customer Success: Tools and Platform Secrets You Want to Know! | SmartKarrot.com SmartKarrot 22 views - 1 year ago
3:56 From Interaction to Impact: Customer Success Needs to Focus on Mapping Customer Phases | Smartkarrot SmartKarrot 40 views - 2 years ago
17:46 Navigating the Future: A Dialogue on Strategic Partnership | Smartkarrot.com SmartKarrot 19 views - 2 years ago
1:20 Positive attitude is the secret sauce for CSMs | SmartKarrot.com SmartKarrot 87 views - 2 years ago
3:02 Navigating the Business Terrain: Customer Success in the Spotlight | SmartKarrot.com SmartKarrot 19 views - 2 years ago
1:55 Navigating Metrics: Overcoming Challenges in Measuring Customer Success. | SmartKarrot.com SmartKarrot 15 views - 2 years ago
30:00 Experts Reveal: The Art of Managing Key Customers | SmartKarrot.com SmartKarrot 226 views - 2 years ago
4:21 From Onboarding to Adoption: How Playbooks Ensure Consistency and KPI Achievement | SmartKarrot.com SmartKarrot 53 views - 2 years ago
19:25 Measuring & Demonstrating Customer Success Impact | SmartKarrot.com SmartKarrot 108 views - 2 years ago
1:26 Adding Value, Not Just Answers: The 2024 CS & KAM Playbook! | SmartKarrot.com SmartKarrot 46 views - 2 years ago
15:08 HR Evolution: Building Playbooks and Automation | SmartKarrot.com SmartKarrot 186 views - 2 years ago
1:39 HR Processes in 2024: How Playbooks Are Turning Monotony into Efficiency | SmartKarrot.com SmartKarrot 77 views - 2 years ago
2:02 The Domino Effect of Process Non-Compliance: 7 Examples of how one miss can topple an organization SmartKarrot 60 views - 2 years ago
1:27 Don't Reinvent the Wheel: Wisdom Sharing for CS & KAM Teams | SmartKarrot.com SmartKarrot 35 views - 2 years ago
1:36 Why Some Teams Soar? Unraveling the Mystery of Exceptional Management | Smarplaybooks SmartKarrot 22 views - 2 years ago
1:02 The Onboarding Game-Changer: Team Members who understand the âWHYâ behind customer requests! SmartKarrot 33 views - 2 years ago
1:42 Mastering Customer Onboarding: Navigating Common Pitfalls & Solutions! | Smartkarrot.com SmartKarrot 49 views - 2 years ago
13:39 Transform Your Business: Mastering Product-Led Customer Success | Smartkarrot.com SmartKarrot 71 views - 2 years ago
1:35 Great managers & leaders wield 'Digital Business Playbooks' for excellent results! | Smartplaybooks SmartKarrot 41 views - 2 years ago
22:38 Dodge the Pitfalls: How to Improve your Account Risk Management Playbook! | Smartkarrot.com SmartKarrot 136 views - 2 years ago
1:35 What's New In Key Account Management For 2023: Automation & Intelligence Insights | SmartKarrot.com SmartKarrot 45 views - 2 years ago
1:07 How To Perfect Your Sales To Customer Success Handover Process SmartKarrot 54 views - 2 years ago
1:35 3 things to keep in mind for Sales and Customer Success to work well together! SmartKarrot 48 views - 2 years ago
1:52 The Feedback Playbook: How great teams learn to keep it frequent, and real! SmartKarrot 46 views - 2 years ago
1:52 Fast-Track Formula: The Playbook for 'Powering-Up' new team members rapidly. | Smartplaybooks SmartKarrot 44 views - 2 years ago
17:27 Sales To Customer Success: Transformative Handoff Techniques Explained | SmartKarrot.com SmartKarrot 120 views - 2 years ago
1:37 7 Reasons that IT Security Compliance teams need Digital Playbooks Now | Smartplaybooks SmartKarrot 71 views - 2 years ago
12:22 The Impact Of Customer Education On Successful Client Relationships | SmartKarrot.com SmartKarrot 142 views - 2 years ago
1:38 How to Navigate 'Playbook Implementation' pitfalls: For efficient & growing teams. | Smartplaybooks SmartKarrot 35 views - 2 years ago
1:40 'Business Playbooks: The 'New-Age' solution for high-performance teams. | Smartplaybooks SmartKarrot 103 views - 2 years ago
21:26 Climbing The Ladder: A Guide To Customer Success Leadership | SmartKarrot.com SmartKarrot 91 views - 2 years ago
1:33 7 Upsell Secrets That Will Skyrocket Your B2B Game | Smartkarrot.com SmartKarrot 35 views - 2 years ago
1:28 Beyond Customer Success Teams: Expanding Roles in Playbooks for Success SmartKarrot 36 views - 2 years ago
18:37 Mastering Customer Success Playbooks: Insights from Pioneers. SmartKarrot 25 views - 2 years ago
34:05 Reducing Customer Churn In The New Normal: Expert Tips And Tactics | SmartKarrot.com SmartKarrot 75 views - 2 years ago
31:03 Outsmarting Issues: AI's Role in Customer Success | Smartkarrot.com SmartKarrot 105 views - 2 years ago
25:04 The Heart & Science of Key Account Management Relationship! | Smartkarrot.com SmartKarrot 65 views - 2 years ago
1:09:57 Customer Success As A Growth Engine: Strategies And Insights | SmartKarrot.com SmartKarrot 126 views - 2 years ago
21:45 Making Customer Success A Reality: A Step-By-Step Guide | SmartKarrot.com SmartKarrot 33 views - 2 years ago