Customer Experience Solutions

@UCMBLevKsZqFWk0IV-DRNbAw

As a strategic leader with over 15 years of experience in digital transformation and customer support, I specialize in building seamless, customer-centric digital experiences that drive engagement and operational efficiency. At AT&T Business, I spearheaded the transformation of the digital support ecosystem, increasing self-service content utilization by 1,850% and driving millions in cost savings. I will leverage my expertise in customer journey mapping, analytics, and emerging technologies to optimize digital support platforms that not only reduce friction but also enhance customer satisfaction. My proven track record in cross-functional leadership and change enablement, enables me to leverage data-driven insights and innovation to redefine your digital customer support. I’m ready to bring this expertise to your team and drive impactful results.