2:26 Gainsight acquires UpdateAI (Love Island parody for social media) UpdateAI 45 views - 6 months ago
24:07 Kristi's Secret AI Project, Josh's Wedding & Until Next Time... UpdateAI 150 views - 7 months ago
25:00 The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health) UpdateAI 82 views - 8 months ago
35:31 Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta UpdateAI 248 views - 8 months ago
39:29 How GitHub Drives Measurable Customer Outcomes (And Tracks What Matters) ft. Michael Goetz (GitHub) UpdateAI 61 views - 9 months ago
30:47 How AngelList is Leveling Up CS into a True Commercial and Revenue Driver ft. Carly Van Kirk UpdateAI 105 views - 9 months ago
37:57 Reinventing the Future of Work With AI-Powered Workflows ft. Mike Haylon (Asana) UpdateAI 91 views - 9 months ago
44:24 How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures) UpdateAI 50 views - 10 months ago
22:26 How can AI as a strategic partner transform CS from reactive to proactive? UpdateAI 53 views - 10 months ago
35:05 Defining the CS Playbook Philosophy to Balance - Guidance and Governance ft. Caitlin Wood (ZeroFox) UpdateAI 126 views - 10 months ago
28:25 How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage) UpdateAI 52 views - 10 months ago
35:04 How to Build a Customer-Centric Culture ft. Rimple Patel (Eightfold.ai) UpdateAI 146 views - 11 months ago
42:23 How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success UpdateAI 66 views - 11 months ago
31:46 Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI) UpdateAI 118 views - 11 months ago
27:52 How to Hire, Build, and Grow an All-Star Customer Success Team ft. Amy Oilman (Conversica) UpdateAI 64 views - 1 year ago
22:45 Enabling Excellence by Transforming CSM Roles ft. Christine Boermeester (Deltek) UpdateAI 165 views - 1 year ago
35:51 How to Align and Elevate Product Development with Customer Feedback ft. Leah Bauman (monday.com) UpdateAI 103 views - 1 year ago
47:00 Redefining Compensation to Better Align CS Roles with Revenue Goals UpdateAI 52 views - 1 year ago
27:26 Risk Mitigation, Adoption, Expansion: The Triad of Customer Success ft. Colin Murphy (BMC Software) UpdateAI 327 views - 1 year ago
27:04 Building Systems to Enroute Customers from Processes to Progress ft. Emily McIlwain (Exo) UpdateAI 64 views - 1 year ago
20:14 Bridging Sales & Post-Sales to Build a Customer-Centric Revenue Strategy ft. Margaret Wise UpdateAI 31 views - 1 year ago
26:18 Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense) UpdateAI 222 views - 1 year ago
37:35 Proactive Customer Engagement & the Evolving Role of CSMs ft. Tatiana Ferreira (Launchmetrics) UpdateAI 123 views - 1 year ago
38:14 Rethinking Compensation: From Commissions to Ongoing Payouts ft. Brian Hansen (Aurora Solar) UpdateAI 123 views - 1 year ago
23:59 Accountability, Collaboration & Communication: The Growth Playbook ft. Micki Howl (CRO, Marigold) UpdateAI 143 views - 1 year ago
32:11 Meet the Woman Who Coined the CSQL ft. Rachel Orston (Instructure) UpdateAI 136 views - 1 year ago
30:33 Can Lean Teams Navigate Their Customers to Achieve BIG Impact? ft. Aanal Patel (Crunchbase) UpdateAI 146 views - 1 year ago
21:33 Leveraging AI and Executive Business Reviews to Elevate Customer Satisfaction and Growth UpdateAI 112 views - 1 year ago
32:26 How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend) UpdateAI 166 views - 1 year ago
33:19 Can Sales & CS Team Up to Take Customers to Success? ft. Nicole Guarino UpdateAI 105 views - 1 year ago
26:53 How Crucial Are CSMs in Empowering Sales Success? ft. Brian Weinberger (CRO, Sisense) UpdateAI 457 views - 1 year ago
27:51 The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health) UpdateAI 139 views - 1 year ago
38:55 Mastering Customer Relations to Drive Strategic Growth ft. Reanna Dempsey (Unanet) UpdateAI 194 views - 1 year ago
44:46 How to Understand and Delight Your Customers Inside & Out ft. Andrew Gaer & Sean Andrews (Bluebeam) UpdateAI 161 views - 1 year ago
3:07 Getting Started - Configuring Your Recording and Notification Settings UpdateAI 38 views - 1 year ago
45:59 Are CSMs the CEOs of Their Customer Books? ft. Parul Bhandari, Jenny Calvert, Lawrence Waldman UpdateAI 162 views - 1 year ago
39:24 How Can CSMs Manage Interruptions & Predict Customer Risk? ft. Arit Nsemo (Searchspring) UpdateAI 145 views - 1 year ago
44:57 How to Recognize and Leverage the Moments that Matter ft. Daniel Silverstein (Carta) UpdateAI 106 views - 1 year ago
52:05 How to Improve CS Strategy by Analyzing Customer Relationships ft. Ziv Peled (CCO, AppsFlyer) UpdateAI 134 views - 1 year ago
46:03 Why Do We Question the Value of Customer Success? ft. Brett Queener (Bonfire Ventures) UpdateAI 238 views - 1 year ago
44:54 How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai) UpdateAI 154 views - 1 year ago
1:30 How will UpdateAI help you for Customer onboarding and kickoff calls? UpdateAI 10 views - 1 year ago