UpdateAI

@UCMWa48gD_j5Ley9PDpohyNg - 263 subscribers

UpdateAI helps SaaS companies increase profits by capturing, sharing, and acting on the customer voice.

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Gainsight acquires UpdateAI (Love Island parody for social media)

Gainsight acquires UpdateAI (Love Island parody for social media) UpdateAI

45 views - 6 months ago

2025 UpdateAI Product Walkthrough

2025 UpdateAI Product Walkthrough UpdateAI

79 views - 6 months ago

Kristi's Secret AI Project, Josh's Wedding & Until Next Time...

Kristi's Secret AI Project, Josh's Wedding & Until Next Time... UpdateAI

150 views - 7 months ago

The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)

The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health) UpdateAI

82 views - 8 months ago

How to Turn Insights into Company Strategy ft. Cait Keohane

How to Turn Insights into Company Strategy ft. Cait Keohane UpdateAI

215 views - 8 months ago

Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta

Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta UpdateAI

248 views - 8 months ago

How GitHub Drives Measurable Customer Outcomes (And Tracks What Matters) ft. Michael Goetz (GitHub)

How GitHub Drives Measurable Customer Outcomes (And Tracks What Matters) ft. Michael Goetz (GitHub) UpdateAI

61 views - 9 months ago

How AngelList is Leveling Up CS into a True Commercial and Revenue Driver ft. Carly Van Kirk

How AngelList is Leveling Up CS into a True Commercial and Revenue Driver ft. Carly Van Kirk UpdateAI

105 views - 9 months ago

AI That Delivers: The Top AI Tools in Customer Success

AI That Delivers: The Top AI Tools in Customer Success UpdateAI

476 views - 9 months ago

Life, Loss & Lessons : Unchurned BTS

Life, Loss & Lessons : Unchurned BTS UpdateAI

11 views - 9 months ago

Reinventing the Future of Work With AI-Powered Workflows ft. Mike Haylon (Asana)

Reinventing the Future of Work With AI-Powered Workflows ft. Mike Haylon (Asana) UpdateAI

91 views - 9 months ago

Getting Started on UpdateAI: Maximizing your Meeting Recaps

Getting Started on UpdateAI: Maximizing your Meeting Recaps UpdateAI

19 views - 10 months ago

How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures)

How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures) UpdateAI

50 views - 10 months ago

How can AI as a strategic partner transform CS from reactive to proactive?

How can AI as a strategic partner transform CS from reactive to proactive? UpdateAI

53 views - 10 months ago

Product Walkthrough for WestCap Portcos

Product Walkthrough for WestCap Portcos UpdateAI

29 views - 10 months ago

Defining the CS Playbook Philosophy to Balance - Guidance and Governance ft. Caitlin Wood (ZeroFox)

Defining the CS Playbook Philosophy to Balance - Guidance and Governance ft. Caitlin Wood (ZeroFox) UpdateAI

126 views - 10 months ago

How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage)

How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage) UpdateAI

52 views - 10 months ago

How to Build a Customer-Centric Culture ft. Rimple Patel (Eightfold.ai)

How to Build a Customer-Centric Culture ft. Rimple Patel (Eightfold.ai) UpdateAI

146 views - 11 months ago

How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success

How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success UpdateAI

66 views - 11 months ago

Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI)

Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI) UpdateAI

118 views - 11 months ago

Why we killed our free plan

Why we killed our free plan UpdateAI

46 views - 11 months ago

Navigating Mergers and Leading Through Change ft. Bonnye Hart

Navigating Mergers and Leading Through Change ft. Bonnye Hart UpdateAI

82 views - 1 year ago

How to Hire, Build, and Grow an All-Star Customer Success Team ft. Amy Oilman (Conversica)

How to Hire, Build, and Grow an All-Star Customer Success Team ft. Amy Oilman (Conversica) UpdateAI

64 views - 1 year ago

Enabling Excellence by Transforming CSM Roles ft. Christine Boermeester (Deltek)

Enabling Excellence by Transforming CSM Roles ft. Christine Boermeester (Deltek) UpdateAI

165 views - 1 year ago

How to Align and Elevate Product Development with Customer Feedback ft. Leah Bauman (monday.com)

How to Align and Elevate Product Development with Customer Feedback ft. Leah Bauman (monday.com) UpdateAI

103 views - 1 year ago

Redefining Compensation to Better Align CS Roles with Revenue Goals

Redefining Compensation to Better Align CS Roles with Revenue Goals UpdateAI

52 views - 1 year ago

Risk Mitigation, Adoption, Expansion: The Triad of Customer Success ft. Colin Murphy (BMC Software)

Risk Mitigation, Adoption, Expansion: The Triad of Customer Success ft. Colin Murphy (BMC Software) UpdateAI

327 views - 1 year ago

Building Systems to Enroute Customers from Processes to Progress ft. Emily McIlwain (Exo)

Building Systems to Enroute Customers from Processes to Progress ft. Emily McIlwain (Exo) UpdateAI

64 views - 1 year ago

Bridging Sales & Post-Sales to Build a Customer-Centric Revenue Strategy ft. Margaret Wise

Bridging Sales & Post-Sales to Build a Customer-Centric Revenue Strategy ft. Margaret Wise UpdateAI

31 views - 1 year ago

Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense)

Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense) UpdateAI

222 views - 1 year ago

Proactive Customer Engagement & the Evolving Role of CSMs ft. Tatiana Ferreira (Launchmetrics)

Proactive Customer Engagement & the Evolving Role of CSMs ft. Tatiana Ferreira (Launchmetrics) UpdateAI

123 views - 1 year ago

The Dark Side of Obsessing Over CHURN ft. Ozge Ozcan (Forter)

The Dark Side of Obsessing Over CHURN ft. Ozge Ozcan (Forter) UpdateAI

164 views - 1 year ago

Rethinking Compensation: From Commissions to Ongoing Payouts ft. Brian Hansen (Aurora Solar)

Rethinking Compensation: From Commissions to Ongoing Payouts ft. Brian Hansen (Aurora Solar) UpdateAI

123 views - 1 year ago

Accountability, Collaboration & Communication: The Growth Playbook ft. Micki Howl (CRO, Marigold)

Accountability, Collaboration & Communication: The Growth Playbook ft. Micki Howl (CRO, Marigold) UpdateAI

143 views - 1 year ago

Meet the Woman Who Coined the CSQL ft. Rachel Orston (Instructure)

Meet the Woman Who Coined the CSQL ft. Rachel Orston (Instructure) UpdateAI

136 views - 1 year ago

Can Lean Teams Navigate Their Customers to Achieve BIG Impact? ft. Aanal Patel (Crunchbase)

Can Lean Teams Navigate Their Customers to Achieve BIG Impact? ft. Aanal Patel (Crunchbase) UpdateAI

146 views - 1 year ago

Leveraging AI and Executive Business Reviews to Elevate Customer Satisfaction and Growth

Leveraging AI and Executive Business Reviews to Elevate Customer Satisfaction and Growth UpdateAI

112 views - 1 year ago

How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend)

How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend) UpdateAI

166 views - 1 year ago

Can Sales & CS Team Up to Take Customers to Success? ft. Nicole Guarino

Can Sales & CS Team Up to Take Customers to Success? ft. Nicole Guarino UpdateAI

105 views - 1 year ago

How Crucial Are CSMs in Empowering Sales Success? ft. Brian Weinberger (CRO, Sisense)

How Crucial Are CSMs in Empowering Sales Success? ft. Brian Weinberger (CRO, Sisense) UpdateAI

457 views - 1 year ago

The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)

The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health) UpdateAI

139 views - 1 year ago

Mastering Customer Relations to Drive Strategic Growth ft. Reanna Dempsey (Unanet)

Mastering Customer Relations to Drive Strategic Growth ft. Reanna Dempsey (Unanet) UpdateAI

194 views - 1 year ago

How to Understand and Delight Your Customers Inside & Out ft. Andrew Gaer & Sean Andrews (Bluebeam)

How to Understand and Delight Your Customers Inside & Out ft. Andrew Gaer & Sean Andrews (Bluebeam) UpdateAI

161 views - 1 year ago

Getting Started - Sharing Meeting Recaps

Getting Started - Sharing Meeting Recaps UpdateAI

91 views - 1 year ago

Getting Started - Getting the Most out of Meeting Recaps

Getting Started - Getting the Most out of Meeting Recaps UpdateAI

70 views - 1 year ago

Getting Started - Viewing Your Upcoming and Past Meetings

Getting Started - Viewing Your Upcoming and Past Meetings UpdateAI

79 views - 1 year ago

Getting Started - Configuring Your Recording and Notification Settings

Getting Started - Configuring Your Recording and Notification Settings UpdateAI

38 views - 1 year ago

Getting Started - How UpdateAI Records Your Meetings

Getting Started - How UpdateAI Records Your Meetings UpdateAI

56 views - 1 year ago

Are CSMs the CEOs of Their Customer Books? ft. Parul Bhandari, Jenny Calvert, Lawrence Waldman

Are CSMs the CEOs of Their Customer Books? ft. Parul Bhandari, Jenny Calvert, Lawrence Waldman UpdateAI

162 views - 1 year ago

How Can CSMs Manage Interruptions & Predict Customer Risk? ft. Arit Nsemo (Searchspring)

How Can CSMs Manage Interruptions & Predict Customer Risk? ft. Arit Nsemo (Searchspring) UpdateAI

145 views - 1 year ago

How to Recognize and Leverage the Moments that Matter ft. Daniel Silverstein (Carta)

How to Recognize and Leverage the Moments that Matter ft. Daniel Silverstein (Carta) UpdateAI

106 views - 1 year ago

How to Improve CS Strategy by Analyzing Customer Relationships ft. Ziv Peled (CCO, AppsFlyer)

How to Improve CS Strategy by Analyzing Customer Relationships ft. Ziv Peled (CCO, AppsFlyer) UpdateAI

134 views - 1 year ago

Why Do We Question the Value of Customer Success? ft. Brett Queener (Bonfire Ventures)

Why Do We Question the Value of Customer Success? ft. Brett Queener (Bonfire Ventures) UpdateAI

238 views - 1 year ago

How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai)

How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai) UpdateAI

154 views - 1 year ago

How does the Board gain value from UpdateAI?

How does the Board gain value from UpdateAI? UpdateAI

24 views - 1 year ago

What will you do when your renewal comes up?

What will you do when your renewal comes up? UpdateAI

6 views - 1 year ago

Any measurable improvements for DISQO that you can speak to?

Any measurable improvements for DISQO that you can speak to? UpdateAI

49 views - 1 year ago

How will UpdateAI help you for Customer onboarding and kickoff calls?

How will UpdateAI help you for Customer onboarding and kickoff calls? UpdateAI

10 views - 1 year ago

DISQO's experience getting started on UpdateAI

DISQO's experience getting started on UpdateAI UpdateAI

55 views - 1 year ago

Why the CCO of DISQO decided to use UpdateAI over Gong.io

Why the CCO of DISQO decided to use UpdateAI over Gong.io UpdateAI

41 views - 1 year ago