PeopleMetrics, Inc.

@UCbISqzSlTGKU4MPgfxmMiEA - 861 subscribers

Measure & Improve The Experience of Your High-Impact Customers – The Ones You Cannot Afford To Lose. Increase Satisfaction, Reduce Churn, Strengthen Relationships Explore the PeopleMetrics experience management platform, discover our blogs, and get in touch: www.peoplemetrics.com Sign up for PeopleMetrics LIVE! www.peoplemetrics.com/en/events Read our CEO's books: "Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" www.amazon.com/Listen-Die-Lessons-Customer-Feedbac… "PHARMA CUSTOMER EXPERIENCE: 20 Secrets to 10x Your CX and Boost Patient Outcomes" www.amazon.com/Pharma-Customer-Experience-Secrets-… Follow us on social: LinkedIn: www.linkedin.com/company/peoplemetrics Clubhouse: www.joinclubhouse.com/club/pharma-cx Twitter: twitter.com/PeopleMetrics Instagram: www.instagram.com/peoplemetrics Facebook: www.facebook.com/PeopleMetrics

Home Videos Live Playlists

Power of Custom Research Panels - PeopleMetrics Live!

Power of Custom Research Panels - PeopleMetrics Live! PeopleMetrics, Inc.

157 views - 1 year ago

Empowering Credit Unions Through Exceptional Member Experience | PeopleMetrics LIVE! CX Episode 28

Empowering Credit Unions Through Exceptional Member Experience | PeopleMetrics LIVE! CX Episode 28 PeopleMetrics, Inc.

148 views - 2 years ago

3-Step Plan to Boost Your 2023 CX Program | PeopleMetrics LIVE! CX Episode 27

3-Step Plan to Boost Your 2023 CX Program | PeopleMetrics LIVE! CX Episode 27 PeopleMetrics, Inc.

296 views - 3 years ago

PeopleMetrics And The Melior Group Are Joining Forces! | PeopleMetrics LIVE! CX Episode 26

PeopleMetrics And The Melior Group Are Joining Forces! | PeopleMetrics LIVE! CX Episode 26 PeopleMetrics, Inc.

136 views - 3 years ago

How Shriners Childrens uses Customer Feedback to Deepen Donor Relationships | CX Episode 25

How Shriners Childrens uses Customer Feedback to Deepen Donor Relationships | CX Episode 25 PeopleMetrics, Inc.

64 views - 3 years ago

The Tug of War between AI & Empathy in Customer Experience | PeopleMetrics LIVE! CX Episode 24

The Tug of War between AI & Empathy in Customer Experience | PeopleMetrics LIVE! CX Episode 24 PeopleMetrics, Inc.

172 views - 3 years ago

PHYSICIAN CX & PATIENT CX: A Paradigm Shift in Pharmaceutical Marketing & Marketing Research

PHYSICIAN CX & PATIENT CX: A Paradigm Shift in Pharmaceutical Marketing & Marketing Research PeopleMetrics, Inc.

787 views - 3 years ago

CX DAY SPECIAL: How to Broadcast Your Positive Customer Feedback | PeopleMetrics LIVE! CX Episode 23

CX DAY SPECIAL: How to Broadcast Your Positive Customer Feedback | PeopleMetrics LIVE! CX Episode 23 PeopleMetrics, Inc.

95 views - 3 years ago

The Bridge Between Physician CX & Patient CX | PeopleMetrics LIVE! Pharma CX Episode#22

The Bridge Between Physician CX & Patient CX | PeopleMetrics LIVE! Pharma CX Episode#22 PeopleMetrics, Inc.

196 views - 3 years ago

The Top Customer Feedback Management Strategies | PeopleMetrics LIVE! - CX Episode#22

The Top Customer Feedback Management Strategies | PeopleMetrics LIVE! - CX Episode#22 PeopleMetrics, Inc.

271 views - 3 years ago

CX Nirvana: The Frictionless Experience | PeopleMetrics LIVE! - CX Episode#21

CX Nirvana: The Frictionless Experience | PeopleMetrics LIVE! - CX Episode#21 PeopleMetrics, Inc.

88 views - 3 years ago

3 Actions to Improve Physician CX Now! | PeopleMetrics LIVE! Pharma CX Episode#21

3 Actions to Improve Physician CX Now! | PeopleMetrics LIVE! Pharma CX Episode#21 PeopleMetrics, Inc.

100 views - 3 years ago

Top 3 CX Lessons in Retail Banking | PeopleMetrics LIVE! - CX Episode#20

Top 3 CX Lessons in Retail Banking | PeopleMetrics LIVE! - CX Episode#20 PeopleMetrics, Inc.

437 views - 3 years ago

Lessons Learned From Creating & Managing Patient Support Services | Pharma CX Episode#20

Lessons Learned From Creating & Managing Patient Support Services | Pharma CX Episode#20 PeopleMetrics, Inc.

363 views - 3 years ago

Reducing Churn Through Customer Advisory Boards | PeopleMetrics LIVE! - CX Episode#19

Reducing Churn Through Customer Advisory Boards | PeopleMetrics LIVE! - CX Episode#19 PeopleMetrics, Inc.

155 views - 3 years ago

Merging Customer Success & Customer Experience | PeopleMetrics LIVE! - CX Episode#18

Merging Customer Success & Customer Experience | PeopleMetrics LIVE! - CX Episode#18 PeopleMetrics, Inc.

208 views - 3 years ago

The Top 5 CX Trends for 2022 | PeopleMetrics LIVE! CX Episode#17

The Top 5 CX Trends for 2022 | PeopleMetrics LIVE! CX Episode#17 PeopleMetrics, Inc.

389 views - 3 years ago

Using Patient Feedback to Develop Business Cases | PeopleMetrics LIVE! Pharma CX Episode#18

Using Patient Feedback to Develop Business Cases | PeopleMetrics LIVE! Pharma CX Episode#18 PeopleMetrics, Inc.

194 views - 3 years ago

Pharma’s High-Impact Customer - Rare Disease Patients | PeopleMetrics LIVE! Pharma CX Episode#17

Pharma’s High-Impact Customer - Rare Disease Patients | PeopleMetrics LIVE! Pharma CX Episode#17 PeopleMetrics, Inc.

200 views - 4 years ago

Stop Losing Customers You Should Retain | PeopleMetrics LIVE! - CX Episode#16

Stop Losing Customers You Should Retain | PeopleMetrics LIVE! - CX Episode#16 PeopleMetrics, Inc.

254 views - 4 years ago

Author Interview Part 2: Pharma Customer Experience - 20 Secrets | Pharma CX Episode#16

Author Interview Part 2: Pharma Customer Experience - 20 Secrets | Pharma CX Episode#16 PeopleMetrics, Inc.

105 views - 4 years ago

Author Interview Part 1: Pharma Customer Experience - 20 Secrets | Pharma CX Episode#15

Author Interview Part 1: Pharma Customer Experience - 20 Secrets | Pharma CX Episode#15 PeopleMetrics, Inc.

161 views - 4 years ago

3-Step Plan to Update Your 2022 CX Strategy | PeopleMetrics LIVE! - CX Episode#15

3-Step Plan to Update Your 2022 CX Strategy | PeopleMetrics LIVE! - CX Episode#15 PeopleMetrics, Inc.

274 views - 4 years ago

3 Ways to Align Customer Experience & Market Research | PeopleMetrics LIVE! - CX Episode#14

3 Ways to Align Customer Experience & Market Research | PeopleMetrics LIVE! - CX Episode#14 PeopleMetrics, Inc.

285 views - 4 years ago

2 Services You Must Provide to Differentiate Patient Support Programs | Pharma CX Episode#13

2 Services You Must Provide to Differentiate Patient Support Programs | Pharma CX Episode#13 PeopleMetrics, Inc.

418 views - 4 years ago

CX Day Special: 3 Ways to Celebrate Your CX Success Stories | PeopleMetrics LIVE! CX Episode#13

CX Day Special: 3 Ways to Celebrate Your CX Success Stories | PeopleMetrics LIVE! CX Episode#13 PeopleMetrics, Inc.

178 views - 4 years ago

How to Optimize Your Survey with SMS & Video Feedback | PeopleMetrics LIVE! CX Episode#12

How to Optimize Your Survey with SMS & Video Feedback | PeopleMetrics LIVE! CX Episode#12 PeopleMetrics, Inc.

265 views - 4 years ago

The 3 Things Patients Expect From A Good Support Program | PeopleMetrics LIVE!

The 3 Things Patients Expect From A Good Support Program | PeopleMetrics LIVE! PeopleMetrics, Inc.

1K views - 4 years ago

3 Mistakes to Avoid When Creating a Survey | PeopleMetrics LIVE!

3 Mistakes to Avoid When Creating a Survey | PeopleMetrics LIVE! PeopleMetrics, Inc.

216 views - 4 years ago

The Critical 5 Patient Needs When Onboarding to a New Medication | PeopleMetrics LIVE!

The Critical 5 Patient Needs When Onboarding to a New Medication | PeopleMetrics LIVE! PeopleMetrics, Inc.

262 views - 4 years ago

3-Step CX Strategy MID-YEAR Check-in for 2021 | PeopleMetrics LIVE!

3-Step CX Strategy MID-YEAR Check-in for 2021 | PeopleMetrics LIVE! PeopleMetrics, Inc.

229 views - 4 years ago

2 Methods for MEASURING Customer Experience in Pharma Patient Support Programs | PeopleMetrics LIVE!

2 Methods for MEASURING Customer Experience in Pharma Patient Support Programs | PeopleMetrics LIVE! PeopleMetrics, Inc.

292 views - 4 years ago

3 DIGITAL Patient Engagement Strategies for Pharma | PeopleMetrics LIVE!

3 DIGITAL Patient Engagement Strategies for Pharma | PeopleMetrics LIVE! PeopleMetrics, Inc.

407 views - 4 years ago

BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE! PeopleMetrics, Inc.

16.3K views - 4 years ago

Pharma Patient Support Programs: The 3 Best Ways to Improve Customer Experience (CX)

Pharma Patient Support Programs: The 3 Best Ways to Improve Customer Experience (CX) PeopleMetrics, Inc.

1.2K views - 4 years ago

How the Customer Feedback MANAGEMENT Process Works | PeopleMetrics LIVE!

How the Customer Feedback MANAGEMENT Process Works | PeopleMetrics LIVE! PeopleMetrics, Inc.

979 views - 4 years ago

Pharma Product Launch: 3 Ways to Plan Your Customer Experience (CX) | PeopleMetrics LIVE!

Pharma Product Launch: 3 Ways to Plan Your Customer Experience (CX) | PeopleMetrics LIVE! PeopleMetrics, Inc.

3K views - 4 years ago

5 Survey Questions You NEED to Ask Customers After a Recent Experience | PeopleMetrics LIVE!

5 Survey Questions You NEED to Ask Customers After a Recent Experience | PeopleMetrics LIVE! PeopleMetrics, Inc.

782 views - 4 years ago

How to Improve CLINICAL TRIAL Patient Experience | PeopleMetrics LIVE!

How to Improve CLINICAL TRIAL Patient Experience | PeopleMetrics LIVE! PeopleMetrics, Inc.

214 views - 4 years ago

How To Turn Your Customers Into PROMOTERS: 3 Strategies | PeopleMetrics LIVE!

How To Turn Your Customers Into PROMOTERS: 3 Strategies | PeopleMetrics LIVE! PeopleMetrics, Inc.

551 views - 4 years ago

CLINICAL & COMMERCIAL CX in Pharma: 10 Universal Moments of Truth | PeopleMetrics LIVE!

CLINICAL & COMMERCIAL CX in Pharma: 10 Universal Moments of Truth | PeopleMetrics LIVE! PeopleMetrics, Inc.

202 views - 4 years ago

5 Secrets Behind WORLD-CLASS Customer Experience (CX) | PeopleMetrics LIVE!

5 Secrets Behind WORLD-CLASS Customer Experience (CX) | PeopleMetrics LIVE! PeopleMetrics, Inc.

162 views - 4 years ago

Pharmaceutical Industry JOURNEY MAPPING in 3 Steps for Patients & HCPs | PeopleMetrics LIVE!

Pharmaceutical Industry JOURNEY MAPPING in 3 Steps for Patients & HCPs | PeopleMetrics LIVE! PeopleMetrics, Inc.

2.4K views - 4 years ago

Transactional VS. Relationship CUSTOMER SURVEYS: 9 Key Differences

Transactional VS. Relationship CUSTOMER SURVEYS: 9 Key Differences PeopleMetrics, Inc.

242 views - 4 years ago

Pharma Market Research VS. Pharma Customer Experience (CX): 10 Key Differences | PeopleMetrics LIVE!

Pharma Market Research VS. Pharma Customer Experience (CX): 10 Key Differences | PeopleMetrics LIVE! PeopleMetrics, Inc.

1.1K views - 4 years ago

How To Measure REMOTE Employee Experience: 2 Bulletproof Strategies | PeopleMetrics LIVE!

How To Measure REMOTE Employee Experience: 2 Bulletproof Strategies | PeopleMetrics LIVE! PeopleMetrics, Inc.

115 views - 4 years ago

3 Easy Ways To QUICKLY UNDERSTAND Customer Survey Comments | PeopleMetrics LIVE!

3 Easy Ways To QUICKLY UNDERSTAND Customer Survey Comments | PeopleMetrics LIVE! PeopleMetrics, Inc.

169 views - 4 years ago

How To INCREASE Customer Experience Survey Response Rates

How To INCREASE Customer Experience Survey Response Rates PeopleMetrics, Inc.

1.5K views - 4 years ago

How to Achieve PATIENT CENTRICITY in the Pharmaceutical Industry | PeopleMetrics LIVE!

How to Achieve PATIENT CENTRICITY in the Pharmaceutical Industry | PeopleMetrics LIVE! PeopleMetrics, Inc.

879 views - 4 years ago

DIFFERENT GENERATIONS in the Workplace: How to Understand What Matters Most to Each Generation

DIFFERENT GENERATIONS in the Workplace: How to Understand What Matters Most to Each Generation PeopleMetrics, Inc.

5.5K views - 4 years ago

PeopleMetrics EXPERIENCE MANAGEMENT PLATFORM Roadmap Preview | PeopleMetrics LIVE!

PeopleMetrics EXPERIENCE MANAGEMENT PLATFORM Roadmap Preview | PeopleMetrics LIVE! PeopleMetrics, Inc.

95 views - 4 years ago

How to CLOSE THE LOOP on Customer Feedback: Best Practices for 2021 | PeopleMetrics LIVE!

How to CLOSE THE LOOP on Customer Feedback: Best Practices for 2021 | PeopleMetrics LIVE! PeopleMetrics, Inc.

936 views - 5 years ago

How To Measure The IMPACT of Pharma Patient Support Services: Avoid These 3 Common Missteps

How To Measure The IMPACT of Pharma Patient Support Services: Avoid These 3 Common Missteps PeopleMetrics, Inc.

509 views - 5 years ago

How To Pick The Right EMPLOYEE SURVEY QUESTIONS in 2021: The PeopleMetrics EX14 Model

How To Pick The Right EMPLOYEE SURVEY QUESTIONS in 2021: The PeopleMetrics EX14 Model PeopleMetrics, Inc.

3.7K views - 5 years ago

PeopleMetrics Turns 20! 3 BUSINESS LESSONS From Customer Experience Entrepreneur Sean McDade PhD

PeopleMetrics Turns 20! 3 BUSINESS LESSONS From Customer Experience Entrepreneur Sean McDade PhD PeopleMetrics, Inc.

117 views - 5 years ago

CUSTOMER JOURNEY MAPPING: Which Touch Points Really Matter? | PeopleMetrics LIVE!

CUSTOMER JOURNEY MAPPING: Which Touch Points Really Matter? | PeopleMetrics LIVE! PeopleMetrics, Inc.

1.1K views - 5 years ago

How To IMPROVE PHARMA CUSTOMER EXPERIENCE: 3 Strategies from CX Leaders | PeopleMetrics LIVE!

How To IMPROVE PHARMA CUSTOMER EXPERIENCE: 3 Strategies from CX Leaders | PeopleMetrics LIVE! PeopleMetrics, Inc.

659 views - 5 years ago

Planning for Employee Experience (EX) in 2021 | PeopleMetrics LIVE!

Planning for Employee Experience (EX) in 2021 | PeopleMetrics LIVE! PeopleMetrics, Inc.

132 views - 5 years ago

Planning for Pharma Patient Support Services Experience in 2021 | PeopleMetrics LIVE!

Planning for Pharma Patient Support Services Experience in 2021 | PeopleMetrics LIVE! PeopleMetrics, Inc.

251 views - 5 years ago

Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE!

Planning for Customer Experience (CX) in 2021 | PeopleMetrics LIVE! PeopleMetrics, Inc.

189 views - 5 years ago