Don Crawley, Author of The Compassionate Geek

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CIOs, MSPs, and IT managers all face unique challenges in today’s ever-changing IT environment. Equip your team with the skills necessary to succeed with Compassionate Geek’s specialized IT customer service training. Visit CompassionateGeek.com. Be sure to subscribe to this channel: youtube.com/user/doncrawley?sub_confirmation=1

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How to Crush Your First 90 Days as an IT Manager

How to Crush Your First 90 Days as an IT Manager Don Crawley, Author of The Compassionate Geek

9 views - 1 day ago

Technical Skills Aren’t Enough: The 10 Soft Skills Every Help Desk Technician Needs

Technical Skills Aren’t Enough: The 10 Soft Skills Every Help Desk Technician Needs Don Crawley, Author of The Compassionate Geek

26 views - 1 week ago

The Competence/Charisma Model: Why Technical Skills Alone Won’t Grow Your IT Career

The Competence/Charisma Model: Why Technical Skills Alone Won’t Grow Your IT Career Don Crawley, Author of The Compassionate Geek

14 views - 2 weeks ago

Setting Boundaries: Managing Chatty Users Without Losing Your Humanity

Setting Boundaries: Managing Chatty Users Without Losing Your Humanity Don Crawley, Author of The Compassionate Geek

31 views - 3 weeks ago

Why Great IT Leaders Fail: The Hidden Traps You Can't See

Why Great IT Leaders Fail: The Hidden Traps You Can't See Don Crawley, Author of The Compassionate Geek

16 views - 4 weeks ago

How to Shut Down Condescending People Without Losing Your Cool

How to Shut Down Condescending People Without Losing Your Cool Don Crawley, Author of The Compassionate Geek

111 views - 4 weeks ago

IT Customer Service Training for Teams That Need Better Results—Not Another Soft-Skills Course

IT Customer Service Training for Teams That Need Better Results—Not Another Soft-Skills Course Don Crawley, Author of The Compassionate Geek

72.7K views - 4 weeks ago

Working with People You Don't Like

Working with People You Don't Like Don Crawley, Author of The Compassionate Geek

94 views - 4 weeks ago

The Power of Saying Thank You

The Power of Saying Thank You Don Crawley, Author of The Compassionate Geek

35 views - 4 weeks ago

3 Aphorisms for 2026: Personal Leadership Principles

3 Aphorisms for 2026: Personal Leadership Principles Don Crawley, Author of The Compassionate Geek

15 views - 1 month ago

Why Remembering People’s Names Is a Leadership Skill, Not a Personality Trait

Why Remembering People’s Names Is a Leadership Skill, Not a Personality Trait Don Crawley, Author of The Compassionate Geek

26 views - 3 months ago

Do People Skills Really Matter for IT Engineers and Technicians?

Do People Skills Really Matter for IT Engineers and Technicians? Don Crawley, Author of The Compassionate Geek

25 views - 3 months ago

The Support Ticket Protocol That Will Transform Your IT Team’s Reputation

The Support Ticket Protocol That Will Transform Your IT Team’s Reputation Don Crawley, Author of The Compassionate Geek

70 views - 3 months ago

Three Critical Rules for Good Listening Based on the Wisdom of Tommy Norris

Three Critical Rules for Good Listening Based on the Wisdom of Tommy Norris Don Crawley, Author of The Compassionate Geek

16 views - 3 months ago

Three Critical Factors in Self-Care and Stress Management for IT Managers and Supervisors

Three Critical Factors in Self-Care and Stress Management for IT Managers and Supervisors Don Crawley, Author of The Compassionate Geek

20K views - 4 months ago

Three Rules for Dealing with Unreasonable People at Work

Three Rules for Dealing with Unreasonable People at Work Don Crawley, Author of The Compassionate Geek

15.9K views - 4 months ago

Influence vs. Manipulation: The Hidden Line in IT Customer Service and Leadership

Influence vs. Manipulation: The Hidden Line in IT Customer Service and Leadership Don Crawley, Author of The Compassionate Geek

21.4K views - 4 months ago

Why Continuing Education Separates Great IT Pros from the Rest

Why Continuing Education Separates Great IT Pros from the Rest Don Crawley, Author of The Compassionate Geek

22.9K views - 4 months ago

Too Much Customer Service? The Hidden Problem with IT Communication

Too Much Customer Service? The Hidden Problem with IT Communication Don Crawley, Author of The Compassionate Geek

16.6K views - 4 months ago

Mindfulness in IT Awareness and Intentionality at Work and in Life

Mindfulness in IT Awareness and Intentionality at Work and in Life Don Crawley, Author of The Compassionate Geek

19.8K views - 5 months ago

Why Thanking a Coworker Can Transform Your IT Team: The Power of a Simple “Thank You”

Why Thanking a Coworker Can Transform Your IT Team: The Power of a Simple “Thank You” Don Crawley, Author of The Compassionate Geek

18.4K views - 5 months ago

Stop Annoying Your Customers: 5 Rules for In-Person IT Support

Stop Annoying Your Customers: 5 Rules for In-Person IT Support Don Crawley, Author of The Compassionate Geek

17.3K views - 5 months ago

Why IT Pros Are Basically Sociologists in Disguise

Why IT Pros Are Basically Sociologists in Disguise Don Crawley, Author of The Compassionate Geek

63 views - 5 months ago

How Can I Improve My IT Team's Customer Service?

How Can I Improve My IT Team's Customer Service? Don Crawley, Author of The Compassionate Geek

73 views - 6 months ago

Top 3 Things IT Managers Want New Hires to Know | IT Career Advice

Top 3 Things IT Managers Want New Hires to Know | IT Career Advice Don Crawley, Author of The Compassionate Geek

56 views - 6 months ago

Troubleshooting Rule Number One: Don’t Forget the Basics

Troubleshooting Rule Number One: Don’t Forget the Basics Don Crawley, Author of The Compassionate Geek

30 views - 6 months ago

How to Handle a Clueless Customer (Without Losing Your Cool)

How to Handle a Clueless Customer (Without Losing Your Cool) Don Crawley, Author of The Compassionate Geek

66 views - 6 months ago

The Fine Art of Collaboration How IT Teamwork Can Get Things Done

The Fine Art of Collaboration How IT Teamwork Can Get Things Done Don Crawley, Author of The Compassionate Geek

29 views - 6 months ago

How to Deal with an Angry Person: The Top 3 Ways to De-Escalate an Angry User

How to Deal with an Angry Person: The Top 3 Ways to De-Escalate an Angry User Don Crawley, Author of The Compassionate Geek

106 views - 7 months ago

Master the Art of Explaining Complex Tech Simply (What Every IT Pro Should Know)

Master the Art of Explaining Complex Tech Simply (What Every IT Pro Should Know) Don Crawley, Author of The Compassionate Geek

41 views - 7 months ago

Working with Non Technical Users and Teams

Working with Non Technical Users and Teams Don Crawley, Author of The Compassionate Geek

41 views - 7 months ago

10 Leadership Mistakes IT Managers Make (And How to Fix Them)

10 Leadership Mistakes IT Managers Make (And How to Fix Them) Don Crawley, Author of The Compassionate Geek

44 views - 7 months ago

Mindfulness Practices for IT Managers: How to Lead with Focus and Clarity

Mindfulness Practices for IT Managers: How to Lead with Focus and Clarity Don Crawley, Author of The Compassionate Geek

63 views - 8 months ago

IT Customer Care and Service, Deli Style

IT Customer Care and Service, Deli Style Don Crawley, Author of The Compassionate Geek

59 views - 8 months ago

Essential Skills for Leading Exceptional IT Teams

Essential Skills for Leading Exceptional IT Teams Don Crawley, Author of The Compassionate Geek

36 views - 8 months ago

How Will AI Affect Jobs in IT: How to Prepare for an AI Future

How Will AI Affect Jobs in IT: How to Prepare for an AI Future Don Crawley, Author of The Compassionate Geek

49 views - 8 months ago

Mastering IT Team Leadership: 7 Proven Strategies for Good Leadership Skills and Qualities

Mastering IT Team Leadership: 7 Proven Strategies for Good Leadership Skills and Qualities Don Crawley, Author of The Compassionate Geek

15 views - 9 months ago

How to Create Small Talk: Why It Matters for IT People and How to Do It Well

How to Create Small Talk: Why It Matters for IT People and How to Do It Well Don Crawley, Author of The Compassionate Geek

56 views - 9 months ago

How to Build a Compassionate IT Service Culture

How to Build a Compassionate IT Service Culture Don Crawley, Author of The Compassionate Geek

18 views - 9 months ago

Compassionate Team Building for Workplace Success

Compassionate Team Building for Workplace Success Don Crawley, Author of The Compassionate Geek

39 views - 9 months ago

IT Writing Blunders That Could Destroy Your Career

IT Writing Blunders That Could Destroy Your Career Don Crawley, Author of The Compassionate Geek

25 views - 9 months ago

What IT People Need to Know About Written Communication

What IT People Need to Know About Written Communication Don Crawley, Author of The Compassionate Geek

27 views - 9 months ago

What You Need to Know About Verbal Communication Skills in IT

What You Need to Know About Verbal Communication Skills in IT Don Crawley, Author of The Compassionate Geek

27 views - 10 months ago

Responsive Customer Service in IT

Responsive Customer Service in IT Don Crawley, Author of The Compassionate Geek

60 views - 10 months ago

Why Manners Matter in IT Support

Why Manners Matter in IT Support Don Crawley, Author of The Compassionate Geek

10.6K views - 10 months ago

Handling Difficult Customers in IT Support

Handling Difficult Customers in IT Support Don Crawley, Author of The Compassionate Geek

7.1K views - 10 months ago

How to Purchase Training Seats at CompassionateGeek.com

How to Purchase Training Seats at CompassionateGeek.com Don Crawley, Author of The Compassionate Geek

13 views - 11 months ago

Improving Collaboration in IT Departments

Improving Collaboration in IT Departments Don Crawley, Author of The Compassionate Geek

11K views - 11 months ago

Communication in the Workplace for IT Professionals: It's the Sender's Responsibility

Communication in the Workplace for IT Professionals: It's the Sender's Responsibility Don Crawley, Author of The Compassionate Geek

10.3K views - 11 months ago

Are You Really as Good as You Think You Are?

Are You Really as Good as You Think You Are? Don Crawley, Author of The Compassionate Geek

10.4K views - 11 months ago

Improving Your Customer Service Skills: A Guide for IT Professionals

Improving Your Customer Service Skills: A Guide for IT Professionals Don Crawley, Author of The Compassionate Geek

8.5K views - 1 year ago

Technical vs. People Skills in IT: Understanding the Difference Between Wants and Needs

Technical vs. People Skills in IT: Understanding the Difference Between Wants and Needs Don Crawley, Author of The Compassionate Geek

6.6K views - 1 year ago

Importance of Interpersonal Skills with Clients in IT

Importance of Interpersonal Skills with Clients in IT Don Crawley, Author of The Compassionate Geek

7.6K views - 1 year ago

Listening Training for IT Professionals and Managers: Boost Communication, Efficiency & Customer Svc

Listening Training for IT Professionals and Managers: Boost Communication, Efficiency & Customer Svc Don Crawley, Author of The Compassionate Geek

4K views - 1 year ago

Steps of Active Listening: A Leadership Skill for CIOs, MSP Owners, and IT Managers

Steps of Active Listening: A Leadership Skill for CIOs, MSP Owners, and IT Managers Don Crawley, Author of The Compassionate Geek

246 views - 1 year ago

The Secret to Creating Satisfied Clients: How to Build Strong and Lasting Relationships

The Secret to Creating Satisfied Clients: How to Build Strong and Lasting Relationships Don Crawley, Author of The Compassionate Geek

275 views - 1 year ago

Mastering the Art of Interpersonal Communication: A Must-Have Skill for IT Engineers and Technicians

Mastering the Art of Interpersonal Communication: A Must-Have Skill for IT Engineers and Technicians Don Crawley, Author of The Compassionate Geek

8.6K views - 1 year ago

Why Compassion Matters in IT (and How It Transforms Your Workplace)

Why Compassion Matters in IT (and How It Transforms Your Workplace) Don Crawley, Author of The Compassionate Geek

117 views - 1 year ago

Customer Service and Interpersonal Skills When it's Not Your Problem

Customer Service and Interpersonal Skills When it's Not Your Problem Don Crawley, Author of The Compassionate Geek

152 views - 1 year ago

Customer Succeess Story Des Moore Common Angle

Customer Succeess Story Des Moore Common Angle Don Crawley, Author of The Compassionate Geek

96 views - 1 year ago