1:14 How to Upload Documents to Your AI Agent's Knowledge Base — Macha AI Macha 19 views - 2 months ago
1:51 How to Stop Your AI Agent from Infinitely Looping on Zendesk Tickets — Macha AI Macha 15 views - 2 months ago
3:06 How to Set Up a Custom Zendesk Webhook Trigger for Your AI Agent — Macha AI Macha 25 views - 2 months ago
3:15 Autonomous Mode vs Interactive Chat — What's the Difference? — Macha AI Macha 5 views - 2 months ago
1:33 Meet Document Summarizer — The AI Agent That Auto-Summarizes Ticket Attachments on Macha Macha 17 views - 3 months ago
1:59 Set Up an "Escalation Manager" AI Agent on Macha in Under 10 Minutes Macha 13 views - 3 months ago
1:58 Set Up a Zendesk Call Transcription AI Agent in 10 Minutes | Macha AI Macha 53 views - 3 months ago
2:23 Send Zendesk Ticket Acknowledgment Emails in Any Language — Automatically Macha 75 views - 5 months ago
2:23 How to Automate Repetitive Zendesk Tickets by Category — Auto Reply AI Agent by Macha Macha 56 views - 5 months ago
1:09 How to Test Ticket Fields AI Agent in Zendesk — Preview AI Field Filling Macha 25 views - 7 months ago
1:10 How to Automate Zendesk Ticket Fields with Ticket Fields AI Agent by Macha Macha 28 views - 7 months ago
0:58 How to Pin an App to Your Zendesk Agent Workspace | Quick Tutorial Macha 84 views - 8 months ago
1:16 How to Test Your AI Agent's Performance on Tickets | Zendesk Demo Macha 122 views - 9 months ago
0:47 Customize Your Auto Reply AI Agent Settings | Persona, Tone & Guidelines Macha 16 views - 9 months ago
0:43 Ticket Handling Rules Explained | Control What Your AI Agent Processes Macha 11 views - 9 months ago