1:17 Using Adaptive Schedules in Verint WFM - Quick Win - Group Elite Group Elite Communications 235 views - 2 years ago
1:34 Reducing Average Handled Time - Quick Wins - Group Elite Group Elite Communications 102 views - 2 years ago
1:40 Improving Average Speed of Answer - Quick Win - Group Elite Group Elite Communications 181 views - 2 years ago
1:20 Improving Collections in the Contact Center - Quick Win - Group Elite Group Elite Communications 39 views - 2 years ago
1:17 Schedule Adherence in the Contact Center - Quick Win - Group Elite Group Elite Communications 189 views - 2 years ago
2:47 Group Elite - Platinum Sponsor of Verint Engage 2023 Group Elite Communications 42 views - 2 years ago
1:28 Verint Automated Quality Monitoring for Regulatory Discrepancies - Group Elite Quick Win Group Elite Communications 206 views - 2 years ago
0:54 Contact Center Software Project Success - Group Elite Communications Group Elite Communications 35 views - 3 years ago
1:17 Dispositioning Calls with Speech Analytics - Quick Win - Group Elite Group Elite Communications 28 views - 3 years ago
1:45 Reducing Agent Churn in the Call Center - Quick Win - Group Elite Group Elite Communications 111 views - 3 years ago
1:39 Back Office Productivity Case Study - Verint Desktop Process Analytics - Group Elite Group Elite Communications 780 views - 3 years ago
1:08 Speed and Agility - Working for Group Elite - Joel Group Elite Communications 123 views - 3 years ago
0:55 Employee Development - Working for Group Elite - Katie Group Elite Communications 63 views - 3 years ago
1:20 Call Center Collections Effectiveness Using Verint Speech Analytics - Group Elite Communications Group Elite Communications 726 views - 3 years ago
1:53 EliteConnect - Integrate Salesforce and Verint - Group Elite Communications Group Elite Communications 558 views - 3 years ago
1:05 Our Experience is Your Advantage - Verint Consulting - Group Elite Communications Group Elite Communications 116 views - 3 years ago
1:48 Adaptive Scheduling with Verint WFM Case Study Quick Win - Group Elite Communications Group Elite Communications 195 views - 4 years ago
1:22 Improving Sales with Speech Analytics Case Study Quick Win - Group Elite Communications Group Elite Communications 79 views - 4 years ago
1:05 Our Experience is Your Advantage - Verint Consultant - Group Elite Communications Group Elite Communications 45 views - 4 years ago
1:34 Improving Average Speed of Answer with Verint WFM Quick Win Case Study - Group Elite Communications Group Elite Communications 95 views - 4 years ago
1:29 Improving the Amount of Evaluations Case Study - Group Elite Communications Group Elite Communications 295 views - 4 years ago
1:04 Verint in Microsoft Azure - Group Elite Communications Group Elite Communications 138 views - 4 years ago
1:25 Workforce Management Time Off Case Study Quick Win - Group Elite Communications Group Elite Communications 136 views - 5 years ago
1:20 First Contact Resolution Using Speech Analytics Quick Win - Group Elite Communications Group Elite Communications 121 views - 5 years ago
1:19 Verint Speech Analytics for Medical Company Quick Win - Group Elite Communications Group Elite Communications 364 views - 5 years ago
1:14 Verint Automated Quality Monitoring for Utilities Quick Win - Group Elite Communications Group Elite Communications 926 views - 5 years ago
1:30 First Contact Resolution Leveraging Speech Analytics Quick Win - Group Elite Communications Group Elite Communications 238 views - 5 years ago
1:13 Regulatory Compliance Using Speech Analytics Quick Win - Group Elite Communications Group Elite Communications 119 views - 5 years ago