Myra Golden

@UCtThrA_nRotr4BOVVKZLn1A - 114K subscribers

I design how AI and people communicate with customers—so conversations stay calm, controlled, and resolved. Creator of the 3R Operating System™. Trusted by 2M+ professionals. My Training Clients Include: Coca-Cola McDonald’s Frito-Lay Jacksonville Jaguars National Football League Michelin Tires Salesforce AARP Vera Bradley LinkedIn LinkedIn Learning Survey Monkey Ally Bank Lincoln Financial CDC (Centers for Disease Control) Lowe’s A+ Federal Credit Union Learn about my work at www.MyraGolden.com.

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My 3 R's Framework + Microsoft's Global CX Leader — Here's What We Agreed On

My 3 R's Framework + Microsoft's Global CX Leader — Here's What We Agreed On Myra Golden

50 views - 2 days ago

Ten Anti-Inflammatory Phrases That Calm an Angry Customer Fast

Ten Anti-Inflammatory Phrases That Calm an Angry Customer Fast Myra Golden

209 views - 6 days ago

The Exact Words That Calm a Furious Customer

The Exact Words That Calm a Furious Customer Myra Golden

327 views - 4 weeks ago

Ex Call Center Manager Explains Why Customers Ask for a Supervisor

Ex Call Center Manager Explains Why Customers Ask for a Supervisor Myra Golden

604 views - 3 months ago

Ex Call Center Manager Explains Wny You Should Never Apologize to a Customer

Ex Call Center Manager Explains Wny You Should Never Apologize to a Customer Myra Golden

495K views - 4 months ago

The Secret Script That Reduced Call Times from 20 Minutes to 5 Minutes

The Secret Script That Reduced Call Times from 20 Minutes to 5 Minutes Myra Golden

2.7K views - 5 months ago

The 4 Hidden Triggers That Make Customers Angry And How to Stop Them

The 4 Hidden Triggers That Make Customers Angry And How to Stop Them Myra Golden

1.3K views - 5 months ago

How to Reduce Escalations and Long Handle Times in Customer Service

How to Reduce Escalations and Long Handle Times in Customer Service Myra Golden

573K views - 7 months ago

How to Handle Difficult Customers Without Matching Their Energy (3 Pro Tips)

How to Handle Difficult Customers Without Matching Their Energy (3 Pro Tips) Myra Golden

32K views - 9 months ago

Steal This Line to End a Never-Ending Call with a Customer

Steal This Line to End a Never-Ending Call with a Customer Myra Golden

2.2K views - 9 months ago

How to Be Coachable Without Anxiety: 3 Tips for Customer Service Pros

How to Be Coachable Without Anxiety: 3 Tips for Customer Service Pros Myra Golden

31K views - 10 months ago

When They Say ‘Let Me Speak to Your Manager

When They Say ‘Let Me Speak to Your Manager Myra Golden

31K views - 10 months ago

How to Handle the Cussing Customer

How to Handle the Cussing Customer Myra Golden

34K views - 11 months ago

3 Things I'd Never Do On a Customer Call

3 Things I'd Never Do On a Customer Call Myra Golden

29K views - 11 months ago

Master Customer Call Control: Redirect with Empathy and Solutions

Master Customer Call Control: Redirect with Empathy and Solutions Myra Golden

3K views - 11 months ago

What to Say When the Answer Is No (Customer Service Pro Tip)

What to Say When the Answer Is No (Customer Service Pro Tip) Myra Golden

29K views - 11 months ago

How to Shut Down a Rude Customer—Without Losing Your Cool

How to Shut Down a Rude Customer—Without Losing Your Cool Myra Golden

3.8K views - 1 year ago

We Get the Behavior We Tolerate—How to Hold the Line When Customers Cross It

We Get the Behavior We Tolerate—How to Hold the Line When Customers Cross It Myra Golden

3.2K views - 1 year ago

How to Wrap Emotional Customer Calls Faster - without Sounding Cold

How to Wrap Emotional Customer Calls Faster - without Sounding Cold Myra Golden

1.5K views - 1 year ago

How to Spot the Right Time to End a Call—and Lower AHT

How to Spot the Right Time to End a Call—and Lower AHT Myra Golden

1.1K views - 1 year ago

What to Say When a Customer Asks For Your Supervisor

What to Say When a Customer Asks For Your Supervisor Myra Golden

4.3K views - 1 year ago

If Saying ‘No’ Feels Awkward… Watch This!

If Saying ‘No’ Feels Awkward… Watch This! Myra Golden

1K views - 1 year ago

3 Must-Know Tips for Delivering Bad News to Customers—Without Escalations!

3 Must-Know Tips for Delivering Bad News to Customers—Without Escalations! Myra Golden

3.4K views - 1 year ago

Giving Bad News to Customers: Call Center Edition

Giving Bad News to Customers: Call Center Edition Myra Golden

3K views - 1 year ago

The Psychology of Closing Conversations with Unhappy Customers

The Psychology of Closing Conversations with Unhappy Customers Myra Golden

3.1K views - 1 year ago

Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!)

Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!) Myra Golden

6.1K views - 1 year ago

5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call

5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call Myra Golden

9.4K views - 1 year ago

Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps

Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps Myra Golden

2.6K views - 1 year ago

Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy

Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy Myra Golden

3.1K views - 1 year ago

National Customer Service Week Day 5!

National Customer Service Week Day 5! Myra Golden

445 views - 1 year ago

National Customer Service Week: Day 4

National Customer Service Week: Day 4 Myra Golden

433 views - 1 year ago

Customer Service Week 2024: Day 3!

Customer Service Week 2024: Day 3! Myra Golden

530 views - 1 year ago

Customer Service Week 2024: Day 2!

Customer Service Week 2024: Day 2! Myra Golden

916 views - 1 year ago

Customer Service Week 2024 Kick-off - with a 30-Day Self-Care Challenge for You and Your Team!

Customer Service Week 2024 Kick-off - with a 30-Day Self-Care Challenge for You and Your Team! Myra Golden

619 views - 1 year ago

Customer Service Week 2024! (October 7-11)

Customer Service Week 2024! (October 7-11) Myra Golden

1.1K views - 1 year ago

Boss up your customer service

Boss up your customer service Myra Golden

1K views - 1 year ago

Don't Let Demanding Customers Push Your Buttons: 4 Tips for Stress-Free Customer Service

Don't Let Demanding Customers Push Your Buttons: 4 Tips for Stress-Free Customer Service Myra Golden

2.7K views - 1 year ago

Building Confidence to De-escalate

Building Confidence to De-escalate Myra Golden

2.7K views - 2 years ago

7 Step Call Flow Strategy for Contact Centers

7 Step Call Flow Strategy for Contact Centers Myra Golden

10K views - 2 years ago

20 Ways to Say "No" to a Customer Without Saying the Word "No"

20 Ways to Say "No" to a Customer Without Saying the Word "No" Myra Golden

5.3K views - 2 years ago

20 Phrases to Set Boundaries with Customers

20 Phrases to Set Boundaries with Customers Myra Golden

3.2K views - 2 years ago

7 Ways to Respond When A Customer Uses Microaggressions

7 Ways to Respond When A Customer Uses Microaggressions Myra Golden

9.3K views - 2 years ago

How to Write a Complaint Response Email to a Customer

How to Write a Complaint Response Email to a Customer Myra Golden

5K views - 2 years ago

How to Move a Live Chat to Closure When You Can't Give the Customer What They Want

How to Move a Live Chat to Closure When You Can't Give the Customer What They Want Myra Golden

1.5K views - 2 years ago

🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬

🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬 Myra Golden

383 views - 2 years ago

When Customers Use the Bait Tactic, This Is What You Do

When Customers Use the Bait Tactic, This Is What You Do Myra Golden

43K views - 2 years ago

Words Matter in De escalating Customers

Words Matter in De escalating Customers Myra Golden

107K views - 2 years ago

Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers

Emotionally Intelligent Customer Service Pros Use This Technique to Calm Customers Myra Golden

45K views - 2 years ago

5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down "

5 Phrases That Work Better Than, "Ma'am, I Need You to Calm Down " Myra Golden

4.5K views - 2 years ago

7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday

7 Phrases Customer Service Agents with Astute De-escalation Skills Use Everyday Myra Golden

67K views - 2 years ago

Has Your Boss Told You You're Not Friendly Enough?

Has Your Boss Told You You're Not Friendly Enough? Myra Golden

1.6K views - 2 years ago

How to Build Rapport with Your Customers

How to Build Rapport with Your Customers Myra Golden

6.2K views - 2 years ago

The Power of Positive Language: How it Can Transform Live Chat and Phone Calls

The Power of Positive Language: How it Can Transform Live Chat and Phone Calls Myra Golden

12K views - 2 years ago

Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence

Mastering the Art of Assertiveness: Winning Over Angry Customers with Confidence Myra Golden

6.4K views - 2 years ago

Sound Friendly in Live Chat Instantly with Personal Pronouns!

Sound Friendly in Live Chat Instantly with Personal Pronouns! Myra Golden

1.4K views - 2 years ago

Two Soft Skills for De escalation

Two Soft Skills for De escalation Myra Golden

4.1K views - 2 years ago

Use Feel, Felt, Found to Redirect Angry Customers

Use Feel, Felt, Found to Redirect Angry Customers Myra Golden

7.8K views - 2 years ago

When There's No Solution in the Moment, Try This.

When There's No Solution in the Moment, Try This. Myra Golden

19K views - 2 years ago

How I Use Forced Conflict to Unlock the Keys to De-escalation

How I Use Forced Conflict to Unlock the Keys to De-escalation Myra Golden

677 views - 2 years ago

57 Phrases to De-escalate Any Angry Customer

57 Phrases to De-escalate Any Angry Customer Myra Golden

274K views - 3 years ago