Service-Learning (SL) is an experiential learning pedagogy that integrates community service with academic study and reflection. Research has identified SL as a high-impact practice in higher education that can have a strong positive influence on students’ academic, civic, social, moral and personal development. To support the development of Service-Learning in PolyU, Office of Service-Learning is established in 2012 and restructured to the Service-Learning and Leadership Office (SLLO) since September 2019. SLLO provides operational support in implementing SL, such as bridging the gap between the faculty and community organisations through liaisons and match-making, creating innovative projects, exploring challenging service sites, identifying and assessing the risks to students and the community, supervising students in service and conducting relevant research and development on SL.